Shipping policy
BERNADETTE VERONICA STRAKA
Thank you for shopping with BERNADETTE VERONICA STRAKA. Focused on trendy and functional bag collections for worldwide buyers, our brand adheres to rigorous warehouse management and shipping standards. We make every effort to ensure your orders are correctly fulfilled, safely packed with shockproof materials, and delivered in original condition within a reasonable shipping period.
1. Order Processing Time
Our warehouse team completes order verification, quality inspection and sealed packaging within 1-3 business days upon receipt of your confirmed order, excluding weekends and local public holidays. Processing timelines may be extended unexpectedly during holiday promotions and peak order seasons due to order volume surges. We will notify all customers via email immediately if any major delivery delays are confirmed.
2. Shipping Rates and Delivery Estimates
Shipping fees applicable to your purchase will be computed in real time and displayed clearly on the checkout page before payment is finalized, enabling full transparent pricing for all logistics services.
Estimated delivery times:
Standard Shipping: 16 business days
All stated delivery periods are reference values only. Actual parcel arrival may be affected by courier operational delays, customs inspection progress, adverse weather conditions, regional logistics capacity limits and official holiday schedules.
3. Shipment Confirmation and Order Tracking
Right after your bag order is dispatched from our Auckland warehouse, you will receive an official shipment confirmation email that includes dedicated tracking numbers and parcel inquiry access.
Tracking information and real-time logistics updates will generally go online and be available for customer inquiry within 24-48 hours after the logistics carrier completes parcel pickup and system scanning.
4. Incorrect Address Disclaimer
Customers are responsible for verifying that their delivery address is fully accurate and complete during the checkout process to avoid delivery failures.
BERNADETTE VERONICA STRAKA shall not be held liable for misdelivery, non-delivery or parcel returns caused by incorrect or incomplete address information submitted by customers. Any parcels returned due to address errors will incur additional reshipping costs, which must be borne by the customer.
5. Lost or Damaged Packages
If your parcel is confirmed lost during international transit, please submit a support ticket to our customer service team within 7 days of your scheduled delivery date to initiate a logistics investigation.
If your bag products arrive with cosmetic scratches, structural damage or broken outer packaging upon receipt, please contact our support team within 48 hours after delivery. You are required to provide unedited clear photos of damaged items and original packaging for case validation. Our team will review the issue thoroughly and provide targeted solutions promptly.
6. Product Care Guidelines & International Shipping Provisions
Each bag product is equipped with professional maintenance and usage guidelines. Customers should follow these instructions for daily use, cleaning and storage. BERNADETTE VERONICA STRAKA accepts no responsibility for product damage, deformation or wear resulting from improper maintenance, unauthorized modification or human misuse.
All cross-border shipments may be subject to import duties, customs taxes and other clearance fees imposed by the destination country’s authorities. All such extra charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions, suggestions or concerns regarding this Shipping Policy and your order logistics status, please feel free to contact us through the official channels listed below:
Trade Name: BERNADETTE VERONICA STRAKA
Phone number: +64 21 4829 735
Email: info@woolatradingltd.shop
Physical address: suite 305/50 Hurstmere Road, Auckland, AUK 0622, New Zealand